about us (see below for our IDR - Internal disputes resolution program as well as our Privacy and Personal Information Policy)
Hi, I'm Glen Barrett
I am a fully qualified "Accredited Mortgage Consultant" holding a Diploma For Mortgage Consultants (AAMC) and am a member of MFAA.
In addition I hold a Diploma of Financial Advising - Securities Institute of Australia (QLD Dux - 2002) and completed a TAFE course in Conveyancing (1994)
For at least the last 15 years I have been an active property investor owning / purchasing vacant land, established housing, building new houses, owner builder renovations and general residential property investment. (Self conveyancing all transactions)
I believe my qualifications and past experience are extremely relevant and beneficial in offering my clients the full range of bank and non-bank products in all residential, business and commercial arenas.
Hi, I'm Rose
I have completed the Certificate of mortgage consultancy with the MFAA.
My role within barrett lending solutions is to ensure the smooth processing of your loan application.
This includes confirming with the chosen lender that they have received your application from us to acting as the conduit between the lender and you for any further requirements.
If the lender requires any additional information that we do not hold on file - I will be the one who calls you.
At barrett lending solutions we pride ourselves on our speed and quality of service and place a high emphasis on open communications.
Throughout various stages of the loan application and approval process I will call you to keep you up to date on how your loan is progressing.
We truly are intent on "making it happen" for you.
Hi, I'm Sean Lord
I am also a fully qualified "Accredited Mortgage Consultant" holding a Diploma For Mortgage Consultants (AAMC) and am a member of MFAA.
I am new to the mortgage broking industry however have for many years been interested in property lending alternatives.
I believe my understanding of how daunting the home loan process can be , with my eagerness and drive to assist others in acheiving home ownership makes me well placed to act as an advocate for you.
As part of the Barrett Lending Solutions team I look forward to being able to assist with any of your lending requirements.
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Barrett Lending Solutions – Internal Disputes Resolution Service.
This IDR service is provided free of charge to you.
We at Barrett Lending Solutions believe that it is essential for our customers to be able to identify and deal with a broker who has the ability, authority and proper training to hear and respond appropriately to any complaints or disputes. We are a member of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution procedure.Receiving complaints
You can lodge complaints by contacting Glen Barrett, the Complaints Officer by:
· telephoning - 0400 737 767
· e-mailing -
· writing to - 23 Caravel Court
Or, by speaking to any representative of our business who will refer you to the Complaints Officer.
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing.
When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
We will observe the following principles in handling your complaint:
1. there is no requirement for face-to-face contact between you and us, although it may be useful for us to come to a satisfactory resolution;
2. we expect that both parties will make a genuine attempt to resolve a complaint promptly;
3. we expect that both parties will provide all essential and relevant information, documents, written statements and any other materials that may properly and reasonably be believed to assist in resolving the complaint;
4. we expect that both parties will comply with all reasonable requests from the other party to provide information within a reasonable time frame.
Our external dispute resolution scheme
If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is COSL (Credit Ombudsmen Services Limited) phone 1800 138 422, www.cosl.com.au
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
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Privacy and Personal Information Policy
Your Personal Information
When completing a form or responding to information requested by Barrett Lending Solutions you may be asked to provide personal information such as your name, address, telephone number and financial details pertaining to your personal situation. The information will be held by members of Barrett Lending Solutions who are responsible for the service and/or product requested by you. The information gathered will only be used to complete your enquiry. Information provided by you will be handled in accordance with Privacy Act legislation. We will not disclose your personal information unless we are obliged to do so or allowed to do so by law or where we need to do so in order to fulfill your request. If you believe that information that we my hold is incorrect we ask that you contact us in order that we may update our information. You have the right to access personal data that is held about you. To obtain a copy of the personal information we hold about you please contact us to request this information.
Emails / Electronic Newsletters
With respect to emails sent by Barrett Lending Solutions, we advise you to scan any emails for any attachments for viruses. Barrett Lending Solutions does not accept any responsibility for any loss, damage or consequence resulting from the use of attached files sent in connection with emails. Email content is confidential and may contain copyright and/or legally privileged information. No person, other than the addressee or a person duly authorised on behalf of the addressee, may read, print, store or reproduce any of its contents. If you wish to opt out from future emails from Barrett Lending Solutions please send an email to